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Faq’s

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Faq’s

🧭 Why BooknSave?

At BooknSave, our mission is to make travel simple, accessible, and affordable for everyone. Whether you’re booking a flight or planning a full vacation, we guide you every step of the way — from finding the best airfare to choosing accommodations and accessing exclusive deals.

Why travelers trust BooknSave:

  • ✅ Safety & Reliability

  • 💰 Best Prices Guaranteed

  • 🔥 Wide Range of Deals

  • 💻 Online Booking + In-Person Travel Consultancy

  • 📣 Real-Time Fare Alerts & Special Offers

📄 What Travel Documents Will I Receive?

For each service booked through BooknSave, we’ll provide the relevant documents, including:

  • E-tickets

  • Hotel vouchers

  • Insurance certificates (if applicable)

  • Invoices and receipts

You’ll receive all your documents at least 7 days prior to departure.
📧 If you haven’t received them 5 days before travel, contact us at info@booknsave.co.nz.

Note: Some documents may arrive separately.

🛂 Do I Need a Visa or Transit Visa?

Visa requirements vary by destination and nationality.
Please check the most up-to-date visa, passport, and health requirements through:

Important:

  • A visa may be needed for non-EU countries

  • Transit visas may be required for stopovers in some developing nations

  • One-way tickets without the required visas can result in denied boarding

Always verify your documents before departure.

🧳 What Is My Baggage Allowance?

Your baggage allowance is mentioned on your e-ticket or itinerary.
If unsure, contact us at 📞 +64 210 835 0065.

🕐 How Early Should I Check-In?

Please arrive at the airport with ample time for check-in:

  • International flights: 3 hours before departure

  • European flights: 2 hours before departure

  • Domestic flights: 1 hour before departure

✈️ Boarding typically begins 60 minutes prior to departure.
Late arrivals may result in missed flights. BooknSave is not liable for missed departures due to late check-ins.

🛫 Which Terminal Is My Flight Departing From?

Your departure terminal is mentioned on your e-ticket or itinerary.
Still unsure? Call us at 📞 +64 210 835 0065.

✏️ Can I Modify My Booking?

Yes — contact us at 📞 +64 210 835 0065 to make changes.

Please note:

  • Amendments are subject to fare rules

  • Not all bookings are eligible for changes

  • Airline or hotel fees may apply

📋 What Is Advance Passenger Information (API)?

Some destinations (e.g., USA, Dubai, South Africa, Spain, Thailand, China) require you to provide Advance Passenger Information, which includes:

  1. Full name (as on passport)

  2. Gender and date of birth

  3. Passport number, expiry, and country of issue

  4. Nationality and country of residence

📍 For the USA, you must also provide the full address of your first night’s stay.
API is often collected at the time of booking to avoid delays at check-in.

💳 How Can I Pay? Are There Surcharges?

You can pay via credit or debit card either online or over the phone.
📞 Call +64 210 835 0065 for balance payments.

Surcharges:

  • Credit/Debit card fees range from 2% to 4% depending on the card type.

❌ What If I Need to Cancel My Trip?

To cancel a booking, call us at 📞 +64 210 835 0065.
Cancellations are subject to fees based on your booking terms. These fees will be deducted from your refund amount.

💡 Tip: If you have travel insurance, and your cancellation reason is covered, you may be eligible to claim compensation through your provider.

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